All while being told this is “modern digital administration.”One starts to wonder if the design goal was not service delivery, but endurance testing.Epilogue: A Suggestion from the Edge of ReasonIt is difficult not to notice the irony.We live in a world where:Banks authenticate via biometrics in under a secondPhones recognize faces in darknessCars park themselvesAI can write essays about bureaucracy And yet: To book an appointment, one must defeat 17 CAPTCHAs, align with a 6:00 AM ritual, and hope that somewhere, a hidden button labeled “appointments” is not currently in a 7/8